"A library doesn't need windows. A library is a window." – Stewart Brand

Nov 2, 2009

Revisiting the centrality of the collection question

I was all set to write a post about why I hadn't been posting. I will admit to not feeling particularly reflective lately. Life (and final paper/project assignments!) seems to have come crashing down all at once, and my brain has mostly gone into "cope with the thing in front of you right now, and then move on" mode.

But I've found that often I'll get whacked over the head with a reflective moment even when I'm not especially inclined to have one -- last Friday being a case in point. I was part of a group giving a presentation in my Community Informatics seminar. The project was an educational technology policy proposal (before you ask, no, this doesn't strongly relate to the class...), and we made it relevant to our own interests by including a recommendation to adequately support school library media centers. Indeed, we argued that SLMCs should be the centerpiece of the four recommendations we proposed to improve information literacy education in the United States.

During the question and answer period, the outside person who'd been brought in to comment on our presentations asked us (and this is obviously a paraphrase): You say the school library media center is vital. But the SLMC is just a place. It's the librarian who has the training, who takes actions to support teachers, students, and administrators. Should it be the library or the librarian that is central to your policy?

...well, hmm, good point.

I wrote a little while ago that I think better services, and better marketing of ourselves as service providers, are vital to ensuring the library's continued relevance. This person's question has made me reconsider the way the whole question is framed. Are libraries important as places? Yes, I think so -- but only because of the people who gather there. And I include both patrons and staff in that. Staff are trained to assist patrons with problem-solving by finding and organizing information; and they help to enrich people's lives through provisions of services and programming. In addition, some patrons interact with each other and the staff in mutually beneficial ways, helping all parties to learn and grow.

I feel like there's more of a thought there but it needs some time to percolate through my brain before it emerges. (I am a processor -- I ingest information, and then it sits in my head for a while and stews, and a few hours/days/weeks/months later it comes back out as something (hopefully) new and interesting.)

Oct 23, 2009

What we own / what we make

Last Friday we had a group of people from a local library in to speak to our class. One of them* made a very interesting comment that I've been mulling over ever since, especially after Tim Spalding, the founder of LibraryThing, posted this thought on Twitter. This librarian said (and this is obviously rather paraphrased) that he doesn't see the future of libraries in what we collect, but in what we produce.

He was advocating a move toward libraries as producers of information and tools, and I'm not quite sure I can follow him that far, but both he and Spalding have a point. Libraries have been essentially known as their collections for centuries. People think that you go to a library for books or materials -- to get your hands on the information that the library has accumulated in one place. But in a world where information and entertainment is becoming electronic, this model of library-as-collection no longer seems viable. As Spalding says, when e-books become ubiquitous, why not just replace libraries with a citizen-wide e-book subsidy?

I feel strongly -- as do, I'm sure, many of my colleagues -- that libraries do have a place in this emerging new world. But discovering and articulating that new role is extremely difficult.

I came into this profession with a strong interest in public service, so it probably makes sense that I see the solution lying in that direction. To me, the value of the library is the added value we provide on top of our collections. We don't just provide information; more importantly, we help people effectively find the information they need. We provide guidance when people don't know what step to take next to solve their problems. We provide spaces for people to interact with each other, to learn things and participate in activities that hopefully enrich their lives. We provide quiet places where people can settle in and get some work done or just read a book. We offer access to technological and other resources that people can't necessarily afford at home. We offer reader's advisory to help people discover new things to read (or watch, or listen to, ...) (this seems to be dying in a lot of places -- I think that the trend should be going in the opposite direction); we keep records of our communities' history; we are sometimes safe spaces for children whose home lives are not pleasant or for people who just have nowhere else to go. I believe that a well-run public library enriches its community and changes lives.

The problem is that we don't articulate that very well. I think a segment of the profession doesn't even really think of things this way. (How can we market ourselves in this way to our constituencies when we don't believe it ourselves?) Libraries have to move away from the focus on the collection and toward an understanding of what they have to offer their communities as a service or group of services -- and then make that understanding known and felt to the community.

As I said, I have a hard time going as far as viewing libraries as content producers. That's getting us into the publishing business, as far as I can tell, and I don't know that I feel that's an appropriate place for us to really go. Perhaps as content collocators, yes. That's an extension of what we already do (not just in the sense of creating collections -- we write bibliographies, etc.). Take us farther away from that, though, and I wonder if we're moving too far into another realm.


* (I'm not identifying this person or the library more precisely because I'm not sure about the etiquette of quoting/mentioning someone's comment made during an informal class discussion in a public forum without their explicit permission.)

Oct 11, 2009

What we do.

I think this image encapsulates it.

The purpose of librarians is to hit the local minimum of that function, where there is enough information to help someone understand something without there being so much information as to be overwhelming.



(Of course there are exceptions. In academic research, for instance -- though this may be a bias of my background in academic English -- I think there's value to being at the right-hand side of the graph, with lots of information and lots of confusion. The point there, after all, is to move through the confusion to a new synthesis of knowledge that explains and incorporates the information you have.)

Sep 29, 2009

The tradeoff of leading

I had a conversation today with a colleague on the reference desk (I am currently doing an internship at a local library. It started last week and they are being just fabulous). She spent some time in administration, even at the assistant director level -- and now she is back to being a regular reference librarian.

I don't recall her precise words, but one comment she made spoke to a conflict I'm still struggling with. She said something to the effect that managers in libraries do very different things, and have very different kinds of contact with patrons, than non-managerial staff.

Eventually, I intend to become a manager, maybe even a director. I want to have the chance to shape policy, to guide the growth and development of a department or even a whole library. I enjoy leading people, and I feel as though if I were in a supervisory position I could foster meaningful growth, both personal and professional, in the people I supervised. I've rarely been one to sit in the backseat. I enjoy guiding, directing, organizing, managing. I don't see myself being a "front-lines" staff member forever.

And yet what draws me to this work is precisely what we do on the "front lines", in direct interaction with the patrons. It's why I could never work in archives -- too much back-room stuff, too little interpersonal contact. It is such a good feeling to see and talk with the people I'm helping, face to face. And I love the problem-solving aspects of reference work, the variety, the fact that I can learn something new and interesting with every reference transaction. I love having my hands physically on the books. I love watching the wide swath of humanity that walks through a public library.

Therein lies the crux. Because it seems to me that it's a rare library director who gets to spend any significant time interacting with patrons other than those who've been referred to the top because they have some sort of problem that the lower echelons can't deal with. But I don't ever want to stop doing reference. Ever. I suppose there are probably library directors out there who carve out some time to do that kind of work. Certainly the director of the library I was at over the summer spends some time every day doing some of the same things as the rest of the staff (although he's never scheduled for desk shifts or anything like that). Maybe a very small system is the answer. Or perhaps a branch library where I could take on a managerial role. Those kinds of situations bring their own stresses, of course. When the director/branch manager is on the desk regularly, it is probably because there's not enough staff for the director/branch manager to do otherwise. And understaffing of course has all sorts of bad consequences.

I suppose I'm jumping the gun a little bit... I have no idea what the timeline is supposed to be to move from entry-level librarian to library director, but I'm sure it's relatively long. (Though I am aware of someone who apparently got a director's job right out of library school! There's an exception to every rule...) And given how much things seem to vary from library to library, this may just be something I have to work out in whatever library I end up in. But being a future-oriented, planning kind of person, it's hard for me to sit back and let it go. So I keep poking at it, wondering where the balance might lie for me.

On the other hand, thinking about it now means I get to pick other people's brains on the topic -- my coworker today being a case in point. Thinking ahead (waaaaaaay ahead) isn't all bad...

Sep 18, 2009

Does "informatics" automatically equal "technology"?

One of the courses I'm taking this semester is the Community Informatics seminar. I'm hoping it will provide me with a theoretical grounding to help me be more effective as a facilitator for community building and enrichment when I get a job in a public library. CI is a specialization here, and I've been on-and-off involved in it since I arrived last year. It's a bit of a frustrating relationship. It draws me, but never seems to actually offer chances to get deeply engaged with what I'm really interested in.

But perhaps I should provide some background. Let's start with the most fundamental question.

What is Community Informatics?

This is a bit tricky to answer since the field itself is very fluid and still emergent. The blurb about the Community Information Corps from the SI website reads as follows:

Information specialists are needed to deal with the complex issues of community building in the emerging "new economy." Globalization, digital information, and evolving definitions of community are changing the ways in which service-minded individuals engage in work and social transformation. In an effort to answer the difficult questions raised by these changes, students, faculty, and partners at the School of Information have created the Community Information Corps -- an interdisciplinary group of information professionals who learn, share, and apply new techniques in the service of public goals.
To my mind, CI is the facilitation of information flow to serve the public good and to meet the needs of a community, in the context of how our world is changing in the age of the Internet. That could mean anything from designing more effective library services to providing smartphones to people in Africa to intelligently tracking disease patterns in poor communities, depending on how far you want to extend the definition.

Unfortunately, what CI actually seems to mean at this school is "using our programming skills to create apps and tools that will help facilitate information flow." That's certainly a part of CI, as far as I'm concerned. But it is not the only part, not by far. I am not a programmer, and I'm not really interested in creating software tools or web apps. Nor am I terribly interested in working on high-level policy, which seems to be what most of the rest of CIC activities here involve. I understand that these things are necessary, and for the people who want to do them, I say go right ahead. But what I'm interested in, on the most basic level, is just how to discover and fill people's information needs -- whatever form that takes. If a web app is the most efficient way to do it, sure, I'm fine with that. But people seem to not remember or recognize that jumping to technology as the first, "obvious" solution is not always the right way to go. Why program software if running a meeting to get people to just talk to one another, or creating a library program, or running an educational campaign, or doing something else non-technological would be more efficient? The non-library folk at SI are so tech-focused that I feel like other things often just get lost in the shuffle. I wish, when CI projects were posted to the list, they were phrased more like "we need to look at x problem and propose some solutions," rather than the inevitable "we need to program this thing to solve x problem." I would love to work on a project, but as someone with no complex coding skills and a desire to really interact with people, I feel like I don't really have a place in most of the projects the CIC asks for help with.

I know that I should make my own opportunities rather than waiting for them to come to me. But I unfortunately just don't have time to get involved with CIC at the depth I think would be necessary to actually effect a change here. I have a lot of other things on my plate that need to take precedence. CI is, for me, an enrichment activity, not a major focus.

That doesn't mean I can't do little things, of course. The seminar seems as though it will be influenced fairly strongly by student interests, and I'm hoping that through my contributions I can steer it a little more toward the social-consciousness side of things and away from the technological side. I know I'm not the only student who is a little distanced by the heavy emphasis on technology, technology, technology, and I hope that together we can find a balance between the theory and social consciousness that I really feel is at the true core of CI and the other interests that revolve around that core, whether they be policy or technology or interpersonal interaction or...

We will see.

--------------------

The other night, my boyfriend and I watched Be Kind Rewind. It's a comedy movie where Jack Black accidentally becomes magnetized and erases all the VHS tapes in his friend's* video rental store. The pair try to fix it by taping their own versions of each movie. Eventually the copyright people come down and put a stop to it. Meantime, the building that the store is in has been condemned. The bootleg videos have been the source of income that the store's owner was going to use to fix up the building and keep his store; when they are destroyed, the situation seems hopeless. But the community is now behind him. He used to tell fairy-tale type stories of how Fats Waller was born in his building and grew up in the neighborhood; they were false, but now the community decides to come together to make a "documentary" about Fats Waller's life and times as though he had lived in that neighborhood. They hope that they can show it as a fundraiser that will raise enough money to save the building. The last scene is of many people watching this movie together, laughing, enjoying themselves, and feeling proud of their contribution to this group project.

The movie ended and I thought, "That is the essence of Community Informatics." I didn't mean it in the sense that I thought that particular project would have been an exemplary CI project. What resonated with me was the spirit of the whole endeavor. Community members saw that one of their own was in trouble and they came together to help him, in the process growing closer to each other, investing in their community, and gaining community pride. To me, that kind of dynamic and process is the key thing about Community Informatics. It's about what happens, not about how it is made to happen. The people, their growth and interaction, will always be more central to my conception of CI than the technology or any other means used to facilitate that growth.




* It's actually slightly more complicated than that, but it isn't important for our purposes, so I simplify.

Sep 11, 2009

My last EVER year of school is beginning!

I don't know whether to say "finally!" or flip out about having to actually get a real, full-time job. (It's not that I'm not looking forward to a long, fruitful career as a public librarian. I'm really excited about being able to go out and do this stuff in a real-world situation. It's more the finding of a job that is stressful. But that's a topic for another time, anyway.)

Anyway. The job stuff is just beginning to loom on the horizon. Right now what's taking up much more of my time is getting started with school and figuring my classes out. So far there are two classes I'm definitely taking, one I'm almost certainly taking, and two I have to make a decision about. They are as follows:

Cataloging: Definitely taking. I don't plan on being in technical services, but a) it's good to have the skills if I need them, and b) understanding this stuff will make me a better reference librarian and eventually a better manager, should I end up in a management position where I supervise tech services staff. It's going to be a ton of work and a bit of a slog, but I regard it as a thoroughly necessary class. And the professor entertains me (as well as being a good teacher in general).

Information Use in Communities: DEFINITELY taking. This ties directly in to my interests, as it's taught by a professor with a research interest in how public libraries can most effectively and directly serve the communities in which they're embedded. It also was cancelled due to budget cuts, and only reinstated because of student protest, so beyond the fact that I'm really interested in it and think it will be good for developing my thinking in certain domains, I feel a bit obligated to swell the head count this semester (having been one of the protesting students). I absolutely adore the professor; she's this warm fuzzy grandmotherly lady who is just really knowledgable and nurturing and with whom I feel very comfortable, which isn't always the case with me and professors. This is one of two classes that I am most looking forward to.

Community Information Corps seminar: Almost certainly taking. It would be another good one for getting to think about libraries in a community setting. My only real concern is that a lot of it will not be library-centric; Community Informatics tends to draw people from a range of specializations. But that might not be a bad thing. I could use to do a little more thinking about policy and current problems outside of information science.

Design of Complex Websites: Thinking about it. The teacher is awesome, and I could use to improve my programming. It would also probably look fairly good on my resume. However, I question how much I'd really be able to use many of the specific skills from the course in my career.

Theories of Social Influence: Considering it, and yeah, I will probably end up taking it. I could use it in my career! I could use my knowledge of social influence to get people to come to the library, and support it politically, and attend programs! And I'll be a better manager if I understand how to influence people! ...yeah, so I can make arguments like that, but really? The professor seems really nice, and the subject matter is INCREDIBLY COOL. I deserve a "just for fun" class, don't I?


On top of all this, of course, I'm working 10-12 hours a week, performing duties as an officer in the school's ALA student chapter, attending the SI fiber arts group, being with my boyfriend, seeing friends, keeping the apartment clean, starting a job search, and hopefully also getting a public library internship. I foresee a busy semester...

Sep 9, 2009

Where have I been, you ask?

(which is a bit of a silly question, since anyone who actually reads this blog probably knows me and therefore already knows the answer...)

I have been packing up my stuff and flying to California, from whence I have been road-tripping back to good old Ann Arbor, at which point I moved into a new apartment with my wonderful boyfriend. And then school started. Needless to say, I have been busy. And without strict requirements to write blog posts for my internship, this blog may languish. I'm hoping not. I certainly intend to keep writing, especially since classes this semester look interesting. But we shall see what happens...

Aug 8, 2009

ALA Annual recap: Correctional facility librarians

Here's the first of my (by now slightly belated) summaries of the various sessions I attended at ALA Annual.

The first thing I attended was a presentation on being a librarian in a correctional facility (which seems to be the politically correct term for "prison" these days). I will admit to some curiosity about prison librarianship. There was an option to do an internship in a prison library during SI's Alternative Spring Break program last year, and I nearly chose to do it. I'm intrigued in part because I don't know much about that kind of career, and in part because it seems like an even more focused way to perform service and advance social justice through libraries than working in a public library does. But it is also something I'm pretty tentative about. My impression is that prison librarians work in isolation compared to most of their public-library colleagues. Working in a prison would also, obviously, be inherently stressful.

I unfortunately came in a bit late to this presentation, so I missed a lot of the stuff about the typical working conditions in a prison library. The part that I was present for confirmed both my tentative interest and my reservations. The presenter argued that prison libraries share a lot, philosophically, with public libraries. She also noted that prison library patrons tend to be much more appreciative and polite than public library patrons (a point which I could believe, upon a little consideration). Prison libraries often are havens or "neutral zones" where conflicts that may exist elsewhere in the prison are temporarily shelved (no pun intended). And of course, they are vital for helping to educate and improve the literacy of prisoners, through programming and through their simple existence, thereby contributing to the rehabilitation of offenders such that they are more likely to be productive members of society when released.

But of course, the job has its stresses. Beyond the evident stresses of working in a prison (enclosed space, potential of going into lockdown if something happens, etc.), funding can be extremely scant or totally nonexistent (even for materials!), it can be difficult to build a rapport with other prison staff, the librarian is often isolated from colleagues in the profession, and the librarian must always be "on" -- there is usually no one else to manage the library or take over supervision for a bit if one is having an off day, and it is vital to be able to keep control of every interaction.

I'm debating whether the potential interest of the job for me is outweighed by the potential stresses. In particular, always having to watch what I say and maintain control of interactions could be quite stressful for me. I am also concerned that I'd feel too isolated from colleagues. I discovered in my two summers in archives that I really need interpersonal interaction as part of my work day, and I don't know if interpersonal interaction with patrons (as opposed to coworkers) would be sufficient to keep me from going stir crazy.

On the other hand, I am excited by the possibilities to effect real change. My interest in public libraries remains very strong, but in many ways running a prison library does not seem all that different from running a branch library, which is something I think I am quite interested in as well. And I do want to keep my options open, given the economy. Public and prison libraries are sufficiently similar that, should I be able to manage the stresses specific to work in a correctional facility, I think I would probably enjoy either career. Perhaps it is time to look into scheduling some informational interviews. Or perhaps I could get the ALA student chapter at SI to sponsor something on correctional facility libraries. (Other SI LIS folk: any interest in this?) At any rate, it's definitely something I'll keep in the back of my mind as an option to explore.

Nearly done...

The day at the branch library went pretty well (except for when I circled the entire building in the morning, trying to figure out how to get in... it's the details that get you sometimes!). I had a great time and now feel pretty confident doing basic circulation tasks. I also got to help with the hold list that morning, so I was able to see for myself how that works. It was also good to observe some of the differences between a branch and a main library.

It's hard to believe I only have three days left! Most of what I'm doing is ongoing kinds of things, but I do have one big project still incomplete: dealing with the local history archives. Unfortunately, there are some boxes I just can't get to in time. They are the ones whose contents aren't even included in the master list of documents in the collection (some of them aren't even organized). But I'm reorganizing the part of the collection I could deal with, creating finding aids (by folder and by subject), and hopefully also getting some of the more delicate items into Mylar. If I have time I'll also write up a little scope and content note. We'll see...

Aug 2, 2009

Read Something! -- _The Husband Habit_ (Alisa Valdes-Rodriguez)

The Husband Habit

ALISA VALDES-RODRIGUEZ
2009
370 pp. (ARC) / 384 pp.
Romance / Chick Lit

Summary

Vanessa, a successful chef, has a problem: She keeps inadvertently becoming romantically entangled with married men. Trying to break the pattern, she swears off dating -- only to meet charming, sexy Paul, a war veteran haunted by what he's done overseas. Vanessa's mind (and sister) says no; her heart and body (and dog) say yes. But what if Paul isn't all that he seems to be? Alisa Valdes-Rodriguez tells an enchanting story of romance, the bonds of family and friends, and a woman finally coming into her own.

Appeal characteristics (pacing, story line, characterization, frame)
  • Pacing: Very fast, and increases tenfold in about the last quarter of the book -- this reads quite quickly
  • Pacing: Quick wrap up of the plot
  • Story line: Straightforward resolution of most conflicts (the minor ones often just disappear entirely with no official resolution other than the implication that they've been solved)
  • Story line: A couple of subplots, but they are not fully developed and usually just feed into the main romance plot at some point
  • Story line: Nothing overtly left dangling at the end (though there are some themes, conflicts, etc. that are never resolved because they just drop out of the book by about the three-quarters point)
  • Story line: Happy ending
  • Characterization: Intelligent, independent-minded female protagonist
  • Characterization: Female protagonist appears strong but never actually acts on her own; she just reacts to or acts because of other characters
  • Characterization: Male romantic interest with a troubled and somewhat mysterious past
  • Characterization: Male romantic interest who comes in and mostly fixes the majority of female protagonist's problems
  • Characterization: Characters are very human; they have real, believable problems and issues, and nobody's perfect
  • Characterization: Fairly small cast of characters, and characters appear only when they need to do something to move the plot forward
  • Frame?: Quite erotic in certain scenes (but no actual sex is depicted)
  • Frame: Set in Albuquerque, New Mexico; lots of local detail and strong evocation of a sense of place
  • Frame: Lots of detail related to food and cooking
  • Frame?: Metaphor is important, both to Vanessa and as an element of the style of the prose
  • Frame?: Prose is carefully chosen, somewhat literary -- it is acoustically attractive and precise in imagery and meaning
  • Frame: Subtle, sly sense of humor underlying much of the book
  • Frame: Mentions of Victorian English literature throughout
Similar titles/authors
  • Possibly Jane Austen? (I haven't read enough of her to really judge, but from what I have read and heard, the plot structure sounds somewhat similar, and the language/style may be similarly polished; also, the mentions of Victorian English literature throughout this novel suggest that Valdes-Rodriguez may have had something like Austen in mind while writing.)