Be ready for anything...

During my most recent reference desk shift, I...

• Captured a wasp that had found its way into our quiet room, for release outside
• Informed three teenage boys that they should not be on the roof of our recycling shed (and asked how on earth they got up there in the first place)
• Was treated to a poetry reading by a patron who is known for being extremely cranky most of the time - and who then asked for my opinion of his poetry - I'm not touching that with a ten-foot pole!

Just goes to show that when you deal with the public, you've got to be ready for anything.